Shipping & Delivery

Standard Processing Time:

• Orders placed before 14:00 CET are usually picked and packed the same day
• Orders placed after 14:00 CET or on weekends are processed the next business day
• Allow 1-2 business days during peak periods (holidays, sales)

Order Confirmation:

You'll receive an email confirmation immediately after placing your order. A second email with tracking information will be sent once your order ships.

Holidays & Weekends:

We don't ship on Sundays or Dutch public holidays. Orders placed during these times will be processed on the next business day.

Estimated Delivery Times (after dispatch):

• Netherlands & Belgium: 1–2 business days
• Germany, France, Luxembourg: 2–5 business days
• Austria, Denmark, Ireland, Italy, Spain: 3–6 business days
• Rest of EU: 4–7 business days

Important Notes:

• These are estimates; actual delivery times depend on the carrier and your location
• Remote or island locations may take 1-3 days longer
• Delivery times exclude order processing time (1-2 days)
• Carrier delays (weather, strikes, customs) are beyond our control

Track Your Order:

All shipments include tracking. You'll receive a tracking number via email and can monitor your delivery in real-time.

All orders ship from our warehouse in Rotterdam, Netherlands.

Current Service Area:

We currently ship to all 27 EU member states. International customers outside the EU: additional storefronts for other regions will launch in 2025.

No Customs, No Hassle:

Since we ship from within the EU, there are no customs duties, import taxes, or unexpected fees for EU customers. The price you see at checkout is the final price.

For orders under €50:

Shipping costs are calculated automatically at checkout based on your location and order weight. Typical rates:

• Netherlands: €10
• Belgium, Germany, France, Luxembourg: €10
• Other EU countries: €10

The exact cost will be shown before you complete your purchase. No surprises!

Pro Tip: Add another pair or accessory to reach €50 and get free shipping!

We partner with trusted EU carriers to ensure reliable delivery:

Primary Carriers:

• PostNL (Netherlands domestic)
• DHL (EU international)
• DPD (select EU regions)

The carrier is automatically selected based on your delivery address to ensure the fastest, most cost-effective service. You'll see the carrier name in your shipping confirmation email.

Yes! All orders include tracking.

How to Track:

1. Check your shipping confirmation email for the tracking number
2. Click the tracking link, or visit the carrier's website
3. Enter your tracking number to see real-time updates

Tracking Not Updating?

• It can take 12-24 hours for tracking to activate after dispatch
• During busy periods, carrier scans may be delayed
• Please allow up to 3 business days for tracking information to update after receiving your shipping confirmation. If there is no movement after this time, please contact us.

If your tracking shows "delivered" but you don't have your package, please check with neighbors or safe spots first. If it is still missing, you must follow our strict claim procedure:

Reporting Timeline:

You must contact us at info@cnlhandel.com within 48 hours of the delivery timestamp. Reports made after this window will be denied.

Before Dispatch: Email us immediately at info@cnlhandel.com with your order number and new address. If we haven't shipped yet, we can update it.

After Dispatch: Unfortunately, we cannot redirect parcels once they're with the carrier. You can:

• Contact the carrier directly using your tracking number to request a delivery redirect (fees may apply)
• Let the package return to us, then we'll reship to the correct address (you'll need to cover new shipping costs)

Prevent Issues: Always double-check your delivery address before completing checkout!

It depends on the carrier and your location:

Netherlands (PostNL): If you're not home, the package is usually left with a neighbor or at a nearby pickup point. You'll receive a notification card.

Other EU Countries: Most carriers attempt delivery 2-3 times before returning the package to a pickup location or depot.

Signature Required? Generally, we ask our couriers to require a signature for high-value orders.

Delivery Instructions: Some carriers allow you to leave delivery instructions via their tracking portal (e.g., "leave at back door").

No problem! You have 14 days to return any item for a full refund or exchange (subject to our anti-fraud policy).

See our Returns & Exchanges page for complete details on how to send items back.